Privacy Policy
Last updated: June 13, 2026
FixLab ("FixLab," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request appliance repair services, how we use it, and the choices you have.
Contents
1. Information We Collect
Information you provide
When you book a service, request a quote, or contact us, we may collect your name, phone number, email address, service address, and details about the appliance you need repaired.
Information collected automatically
When you use our website, we may automatically collect technical data such as your IP address, browser type, device information, pages viewed, and the date and time of your visit. This is gathered through cookies and similar technologies (see Section 4).
2. How We Use Your Information
We use the information we collect to:
- Schedule, provide, and follow up on appliance repair services;
- Contact you about appointments, quotes, and your service requests;
- Process payments and provide warranty support;
- Improve our website, services, and customer experience;
- Send service-related updates and, where permitted, occasional offers (you can opt out at any time);
- Comply with legal obligations and protect our rights.
3. How We Share Information
We do not sell your personal information. We may share it only with:
- Service providers who help us operate (e.g., scheduling, payment processing, hosting, and communications), bound by confidentiality obligations;
- Our technicians, solely to perform the service you requested;
- Authorities or third parties when required by law, or to protect the safety, rights, or property of FixLab, our customers, or others.
4. Cookies & Tracking
Our website uses cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.
5. Data Retention
We keep your personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
6. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, delete, or request a copy of your personal information, and to opt out of marketing communications. To exercise any of these rights, contact us using the details below. You can unsubscribe from marketing messages at any time by following the opt-out instructions in the message.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Significant changes may be communicated through our website.
10. Contact Us
If you have questions about this Privacy Policy or your information, contact us:
- Phone: (779) 349-7822
- Email: help@fixlab.com
This Privacy Policy is provided as a general template and may need to be tailored to your specific business practices and local laws. Please have it reviewed by a qualified attorney before publishing.