Terms of Service

1. Acceptance of Terms

By accessing our website, requesting a quote, or scheduling a repair, you confirm that you are at least 18 years old and agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Services Provided

FixLab provides diagnostic and repair services for household appliances, including refrigerators, washers, dryers, dishwashers, ovens and ranges, microwaves, freezers, and garbage disposals. Service availability, including same-day service, depends on location, scheduling, and parts availability and is not guaranteed.

3. Scheduling & Service Calls

A $59 service call fee covers a technician's visit and full diagnosis of your appliance. If you proceed with the recommended repair, the $59 is applied toward the total cost of that repair. References to "same-day" service apply to qualifying requests submitted before our daily cutoff and are subject to technician availability.

4. Estimates & Payment

Before performing any repair, we provide an estimate of the expected cost. Work proceeds only with your approval. Final pricing may vary if additional issues, parts, or labor are discovered during the repair, in which case we will inform you before continuing. Payment is due upon completion of the work unless otherwise agreed in writing.

5. Warranty

Unless stated otherwise, repairs are backed by our 90-day warranty covering both parts and labor for the specific repair performed. The warranty does not cover new or unrelated issues, misuse, accidental damage, or work performed by anyone other than FixLab. Manufacturer warranties on parts, where applicable, are passed through to you.

6. Cancellations & Rescheduling

You may cancel or reschedule an appointment by contacting us as early as possible. We ask for reasonable notice so we can offer the slot to another customer. Repeated missed appointments may be subject to a fee.

7. Customer Responsibilities

• Provide accurate contact, address, and appliance information;
• Ensure safe, reasonable access to the appliance and the work area;
• Secure pets and remove fragile or valuable items from the work area;
• Disclose any known hazards at the property.

8. Disclaimers & Limitation of Liability

Our services are provided with reasonable care and skill. To the fullest extent permitted by law, FixLab is not liable for indirect, incidental, or consequential damages. Our total liability for any claim relating to a service is limited to the amount you paid for that specific service. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Intellectual Property

All content on this website, including text, graphics, logos, and the FixLab name, is owned by or licensed to FixLab and is protected by applicable laws. You may not copy, reproduce, or use it without our prior written permission.

10. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any disputes will be handled in the courts located in North Carolina.

11. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

12. Contact Us

Questions about these Terms? Reach us at:

• Phone: (779) 349-7822
• Email: help@fixlab.com

These Terms of Service are provided as a general template and may need to be tailored to your specific business practices and local laws. Please have them reviewed by a qualified attorney before publishing.